Can I change or cancel my order after placing?
We work swiftly to get your Osmo on its way to you, so please contact us immediately by emailing TeamOsmo@OsmoNutrition.com after placing your order if you have changed your mind. If we can catch your order before it ships, we’ll change or cancel it.
How can I track my order?
Once your order is shipped from our warehouse, we’ll send a shipping confirmation email with a tracking number for your order.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express and PayPal.
What shipping methods do you use?
We ship via UPS and USPS.
What countries do you ship to?
At this time we ship to the USA, Canada, and Europe. To order online for Europe (including the U.K.), go to OsmoNutrition.co.uk. For Canadian shipments, the receiving customer is liable for all taxes, customs, and duties. We are working on expanding our international shipping at the moment, so please check back.
Not completely satisfied? We'll make it right. See return info here.
We offer a 100% Satisfaction Guarantee on products purchased directly from Osmo Nutrition. If you are not satisfied with your purchase, you may return the remainder of the product to us for a full refund or exchange within 30-days of receipt. You do not need a return number or authorization to send in a return. Please note that if you purchased an Osmo Nutrition product from a retailer or other vendor and are not satisfied, you must return the product to your place of purchase.
Multiple Unit Refunds:
Please note that if you purchase multiple units of a product and are not satisfied, we will refund the cost of one opened unit/container and any remaining unopened units/containers.
Clothing Returns and Exchanges:
Aside from trying on an item for fit (with protective undergarments), all clothing and soft-good returns must be in new and salable condition with original tags attached, enclosed in the original packaging, and returned/exchanged within 30-days of receipt. Clothing and soft-good items do not qualify for a return or exchange if they have been used, washed, or had the original tags removed. In the case of manufacturing defects or flaws please email us at TeamOsmo@OsmoNutrition.com for return/exchange instructions.
When returning an item, please enclose a copy of your order receipt with instructions noting whether you would like a return or an exchange, as outlined on the back of your printed order receipt. Items should be returned in their original product packaging. When requesting an exchange, please make sure to note any new sizes or flavors to ensure that you are sent the desired exchange item(s).
Please send your return information and merchandise to the name and address below. We strongly encourage you to utilize a shipping service with tracking capability.
80 Liberty Ship Way, #22
Sausalito, CA 94965
The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, the cost of shipping exchange items back to you will be covered by Osmo Nutrition.
Receiving a Refund:
The time required for you to receive your refund depends on the following factors:
It will take 1–10 business days for us to receive the return shipment from your shipper.
We require 1–3 business days to process your return.
It will take 3–10 business days for your bank or credit card company to process the refund request.
My item(s) arrived damaged, what do I do?
Please email us at TeamOsmo@OsmoNutrition.com with your name, phone number, order confirmation number, and a picture of the damaged product and we’ll be happy to send out a replacement to you (shipping and handling on us).
Can I use more than one promo code?
Unfortunately, only one promo code can be applied to each order.
Why does Acute Recovery use two types of protein?
Acute Recovery uses two proteins, whey isolate and micellar casein, that are proven to halt muscular breakdown post-workout. Whey is a fast-acting protein, while casein is a long-lasting protein. The combination of the two is highly effective; muscles have access to amino acids over several hours, enabling optimal muscle repair.
How is your Optimized for Women line different from the standard mix?
Our Optimized for Women mixes are uniquely formulated for women, based on peer-reviewed science conducted on female athletes. Until very recently, most of the data collected in case studies regarding nutrition and training were conducted almost entirely on men. However, what works for men isn’t automatically effective for women. Hormonal fluctuations throughout the menstrual cycle do have an impact on women’s hydration levels and recovery time (see our Science page for more information). The Optimized for Women mixes were made to help female athletes achieve peak performance at any point in their cycle; however, women who simply want to benefit from better hydration and nutrition can use the standard Osmo mixes and still experience improved performance. If you are an elite female athlete and every second of your race time counts, the optimized mixes can make a crucial difference.
Do you recommend eating gels while drinking Osmo products during exercise?
No. Gels are not a good thing to consume during exercise because they are a concentrated carbohydrate that goes into a dehydrated gut.
When you eat a gel, you change the osmotic pressure in your digestive tract, which in turn stimulates the body to shift fluid out of the plasma and other spaces to dilute the gel in order for it to be absorbed. This is a process that slows the rate of fluid transfer into the body leading to dehydration.
However, chews and jellybeans are fine to eat during exercise because they solid and are consumed at a slower rate than gel. They also deliver a smaller amount of carbohydrate per bite so you get a continuous input and a smaller dose of carbohydrate than when you swallow a gel.
What kinds of food do you suggest that I consume with your products?
We like to recommend starting with solid foods and working your way to semisolid options. By this we mean, start by eating something like salted potato cubes, sandwich bites, pretzels, low-fat muffins, or mini cookie bites. If you need to have “engineered nutrition,” we suggest protein-oriented bars, such as Clif MOJO, uncoated Luna bars, or MacroBar. Semisolid foods are your favorite childhood gummy-type candy, such as jelly beans, Swedish Fish or Mike and Ikes. They may not be the most nutritional fare, but they are mighty tasty.
What do you mean by "food in the pocket, hydration in the bottle?"
This phrase is a key part of the Osmo Nutrition philosophy and the specific blueprint for developing Osmo Active Hydration. What we mean is that an athlete should not rely on liquid calories for their fuel source: calories should be eaten and one should drink for hydration.
One widely held belief in the fitness/athletic/performance industry is that liquid calories are the best way to hydrate and fuel for a race. However, by using solid food for energy and liquids for hydration, both blood sugar and hydration can be optimized and uncomfortable side effects like bloating, sloshing and GI distress can be avoided.
What is the difference between Osmo Active Hydration and other hydration mixes on the market?
Osmo Active is more effective than other sports drinks because it is developed based on leading, established, and published scientific research to maximize fluid absorption in the body. Unlike other sports drinks, Osmo is made with natural, organic ingredients. Most sports drinks are made to be calorie-heavy, but this slows the rate of hydration. Instead, Osmo Active is optimized for hydration with sucrose, glucose, and sodium working to maximize your body’s fluid absorption. Our lower carbohydrate percentage, at 3.5% compared to the average 6-8%, ensures that you don’t get residual “slosh” in your stomach from delayed gastric emptying. Our goal is to educate athletes about “food in the pocket, hydration in the bottle.”
Visit our Science page for more information.
If I want to try just one of the three Osmo drink mixes, which one should I start with?
We recommend starting with Osmo Active Hydration. This is the product we developed for use during exercise and it’s a great way to experience the Osmo difference. This product maximizes fluid absorption, delaying power decline and fatigue and reducing “sloshing” in the stomach that is caused by traditional sports drinks. Try Osmo Active during a workout or race, and you will quickly see an improvement in your performance.
How do I know if I'm properly hydrated when exercising?
A good way to determine whether you’re properly hydrated is to examine the color of your urine first thing in the morning and to monitor the level of your thirst before, during, and after you exercise. When gauging urine color, the rule is generally the clearer the better. Dark yellow urine is a telltale sign of dehydration. Pay attention to hydration in conjunction with exercise intensity, exercise duration and weather conditions so you can adjust your optimal rate of fluid consumption for different situations. Our Whizz Wands can help you monitor your hydration levels.
How much do I need to drink to stay hydrated?
Individual body water loss varies among athletes and according to intensity and weather conditions. Most people, under most conditions, should drink 20-25 ounces of Osmo Active Hydration per hour of exercise (roughly one water bottle). Lighter athletes or athletes exercising in cool weather conditions may only require 16-18 ounces an hour. Larger athletes or athletes exercising under hot and humid conditions may require up to 30 ounces or more an hour.
How long will it take me to notice a difference in my performance after I start to drink Osmo products?
We believe you will see a change in your performance the first time you use any Osmo product. There is no need to experience Osmo products over a long period of time to see how they change your performance, but you will certainly experience their benefits by the time you reach the bottom of the tub. Some may immediately notice that they no longer experience cramps on long rides or runs. Others who normally exercise in a hypo-hydrated state will see an improvement in their performance after using Osmo Active Hydration. Those who use Osmo Acute Recovery will find that they recover from exercise more quickly.