Can I change or cancel my order after placing?

We work swiftly to get your Osmo on its way to you, so please contact us immediately by emailing TeamOsmo@OsmoNutrition.com after placing your order if you have changed your mind. If we can catch your order before it ships, we’ll change or cancel it.

How can I track my order?

Once your order is shipped from our warehouse, we’ll send a shipping confirmation email with a tracking number for your order.

What forms of payment do you accept?

We ship via USPS and UPS.

What shipping methods do you use?

We ship via UPS and USPS.

What countries do you ship to?

At this time we ship to the US and Canada only. International shipments may be done through our partner, The Feed.

Not completely satisfied? We'll make it right. See return info here.

We offer a 100% Satisfaction Guarantee on products purchased directly from Osmo Nutrition. If you are not satisfied with your purchase, you may return the remainder of the product to us for a full refund or exchange within 30-days of receipt. You do not need a return number or authorization to send in a return. Please note that if you purchased an Osmo Nutrition product from a retailer or other vendor and are not satisfied, you must return the product to your place of purchase.

Multiple Unit Refunds:

Please note that if you purchase multiple units of a product and are not satisfied, we will refund the cost of one opened unit/container and any remaining unopened units/containers.

Clothing Returns and Exchanges:

Aside from trying on an item for fit (with protective undergarments), all clothing and soft-good returns must be in new and salable condition with original tags attached, enclosed in the original packaging, and returned/exchanged within 30-days of receipt. Clothing and soft-good items do not qualify for a return or exchange if they have been used, washed, or had the original tags removed. In the case of manufacturing defects or flaws please email us at TeamOsmo@OsmoNutrition.com for return/exchange instructions.

Return Instructions:

When returning an item, please enclose a copy of your order receipt with instructions noting whether you would like a return or an exchange, as outlined on the back of your printed order receipt. Items should be returned in their original product packaging. When requesting an exchange, please make sure to note any new sizes or flavors to ensure that you are sent the desired exchange item(s).

 Please send your return information and merchandise to the name and address below. We strongly encourage you to utilize a shipping service with tracking capability.

Osmo Nutrition
Attn: Returns/Exchanges
80 Liberty Ship Way, #22
Sausalito, CA 94965

The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, the cost of shipping exchange items back to you will be covered by Osmo Nutrition.

Receiving a Refund:

The time required for you to receive your refund depends on the following factors:

It will take 1–10 business days for us to receive the return shipment from your shipper.

We require 1–3 business days to process your return.

It will take 3–10 business days for your bank or credit card company to process the refund request.

My items arrived damaged, what do I do?

Please email us at TeamOsmo@OsmoNutrition.com with your name, phone number, order confirmation number, and a picture of the damaged product and we’ll be happy to send out a replacement to you (shipping and handling on us).

Can I use more than one promo code?

Unfortunately, only one promo code can be applied to each order.


What is the difference between Osmo Nutrition Active Hydration and other hydration mixes on the market?

Osmo Active is more effective than other sports drinks because it is developed based on leading, established, and published scientific research to maximize fluid absorption in the body. Unlike other sports drinks, Osmo is made with natural, organic ingredients. The resulting mix is light in flavor and easy on the stomach so you can consume all day.

Why can’t I use just plain water alone?

In shorter efforts, plain water may be sufficient in keeping you hydrated. However, if you’re like us, you prefer to push yourself just a bit harder. When you begin to sweat and lose body water, you cannot drink enough plain water fast enough to stay on top of hydration. The combination of sodium, sucrose and glucose in Active Hydration results in speedy rehydration that is 3x faster than plain water alone. This makes a huge difference in how you feel and perform.

Do I need to eat food for fuel if I am drinking Osmo Active Hydration?

Osmo Active Hydration is not meant to be a fuel source. Its purpose is to keep you from being dehydrated, which can oftentimes be the reason you “bonk.”

Consuming solid food for fuel is always recommended, however you may not always be able to carry food and need to access carbohydrates more quickly. This is why we developed Osmo Power Fuel, which mixes into Active Hydration to increase your fuel intake without compromising the hydrating benefits of Active Hydration.

How long will it take to feel the benefit of Osmo Active Hydration?

No. Gels are not a good thing to consume during exercise because they are a concentrated carbohydrate that goes into a dehydrated gut.

When you eat a gel, you change the osmotic pressure in your digestive tract, which in turn stimulates the body to shift fluid out of the plasma and other spaces to dilute the gel in order for it to be absorbed. This is a process that slows the rate of fluid transfer into the body leading to dehydration.

However, chews and jellybeans are fine to eat during exercise because they solid and are consumed at a slower rate than gel. They also deliver a smaller amount of carbohydrate per bite so you get a continuous input and a smaller dose of carbohydrate than when you swallow a gel.

How do I know if I'm properly hydrated when exercising?

A good way to determine whether you’re properly hydrated is to examine the color of your urine first thing in the morning and to monitor the level of your thirst before, during, and after you exercise. When gauging urine color, the rule is generally the clearer the better. Dark yellow urine is a telltale sign of dehydration. Pay attention to hydration in conjunction with exercise intensity, exercise duration and weather conditions so you can adjust your optimal rate of fluid consumption for different situations.

When should I drink PreLoad?

PreLoad is for use only before intense, concerted efforts or efforts in the heat. PreLoad is not for use during workouts or for everyday hydration. Its higher concentration of sodium is intended to hyper-hydrate you and prepare you to perform your best during especially hot or difficult efforts.

How should I start using PreLoad?

To start, we recommend drinking one serving the night before your event. If it is for long and/or hot sessions, drink it before you head out. Ideally, finish the Preload 30 minutes before you go. 

Please note that its higher levels of sodium means it should only be used before a very high-intensity, long, and/or hot session that will definitely cause you to sweat. If you have a history of kidney or blood pressure issues, check with your doctor before using Osmo PreLoad.


What is the difference between cluster dextrin and maltodextrin as a carb source?

Cluster dextrin has a higher gastric emptying rate than other simple sugars, including Maltodextrin. This leads to faster absorption of glucose into the gut and therefore faster access to energy.

What duration of workout should Osmo Power Fuel be used for? 

Drink Osmo Power Fuel for workouts lasting longer than 60 minutes where you may need extra carbohydrates.

Do I need to drink water or electrolytes in addition to Osmo Power Fuel?

When mixed with Osmo Active Hydration in recommended amounts, you will not need additional electrolytes. This all-in-one solution will provide the carbohydrates you need without compromising your electrolyte intake. 

If you mix Power Fuel with plain water, you may need to have electrolytes on hand depending on the intensity and duration of your workout.

How much caffeine is in the caffeinated Power Fuel?

50mg of caffeine per serving.


Why is Rapid Recovery better than other protein powders?

With roughly twice the protein and half the sugar as other brands, Rapid Recovery has been expertly developed to get maximum benefit out of the highest quality protein and carbohydrates. Plus, it tastes delicious and has been formulated to easily dissolve in water.

How long will it take me to notice a difference in my performance after I start to drink Osmo Nutrition products?

Elevating your nutrition program to more high quality ingredients found in Osmo Nutrition will help you perform better as well as recover faster so you can bounce back from even the most grueling workouts.

We believe you will see a change in your performance the first time you use any Osmo product. Some may immediately notice that they no longer experience cramps during long workouts.

Why does Rapid Recovery use two types of protein?

Rapid Recovery uses two proteins, whey isolate and micellar casein, that are proven to halt muscular breakdown post-workout. Whey is a fast-acting protein, while casein is a long-lasting protein. The combination of the two is highly effective; muscles have access to amino acids over several hours, enabling optimal muscle repair.

Why does Rapid Recovery have caffeine in it?

Rapid Recovery has a small amount of caffeine in it to help enable muscle repair and boost glycogen replacement. The small amount of caffeine with carbs and protein has been shown to accelerate glycogen replacement by 66% over carbs and protein alone.